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Privacy

Protection of your Personal Data and the provision of rights to exercise control of said data are of high importance. We are open and transparent regarding all facets of how we gather, use, share and protect your data and have therein provided our policy in detail.

 1.- Interpretation.

"Privacy information" means personal information and sensitive information.

"Personal Data" has the meaning given to that term in the European General Data Protection Regulation (EU GDPR) and includes information that can identify an individual such as name, address, and birth date.

‍"Controller" means the natural or legal person, public authority, agency or another body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

"The third party" means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorized to process personal data.

‍"Sensitive information" has the meaning given to that term in the European General Data Protection Regulation and includes information relating to health or religion, racial or ethnic origin.

"We", "us" and "our" refer to SANJUAN.

2.- Purpose.

The policy explains how Us protects your data. Our Privacy Policy lays down the principles by which we collect, store, use and disclose any personal information you provide to us or order from other sources.

Our Privacy Policy also informs clients, prospective clients, stakeholders and anyone else whose personal information is protected in dealing with Us, how they can access their personal information, correct personal information held by us, lodge complaints or make any related enquiry.

If you have any questions about our Privacy Policy, please contact us via studio@carlossanjuan.com. 

3.- Information Types Collected.

We will use your data to manage your purchase online by processing your orders, payments and returns via online services and send you notifications of delivery statuses.

We will also use your data to handle complaints and product return matters. Your data will be used for identification, validate your legal age for shopping online, and confirm your address with external partners to affect product delivery.

Further, your personal data where provided shall be used to conduct competitions, surveys, reward programs or similar to operate these 'instruments'. Where and if necessary, your personal data will be used via e-mail to inform or contact you regarding these activities.

The following provides examples of the type of information we collect from you and how we use it.

Data Type: example

→ Contact Data: Your name and contact information when you create an account. Accounts can be used for easy checkout and to save your preferences and transaction history. This information would also include address related data to provide product delivery.

→ Responsive Data : If you receive an e-mail from us, certain tools may be used capture data related to when/if you open our message, click on any links or banners it contains and make purchases.

We participate in and use behaviour-based advertising. This means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can provide advertising about products and services tailored to your interests. That advertising may appear either on our websites or on other websites.

→ Payment Data: We collect your name, billing address, shipping address, e-mail address, phone number when you place an order for fulfilment and troubleshooting.

→ Identity Data: When you participate in a contest, giveaway, reward program, promotion or questionnaire - we collect information that you provide through that process. Said information may be used to improve our services, operate the functions mentioned or to notify winners. If a third party provides the survey or contest, the third party's privacy policy applies to collecting, using, and disclosing your information.

→ Technical Data: We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/ or a date/time stamp for visitors.

→ Usage Data: We use cookies to track site usage. "Cookies" are small pieces of information that website stores via your browser. We may use both session cookies (which expire once a browser is closed) and persistent cookies (which stay on a device until a specified event occurs, such as a period expires). Among other things, cookies allow us to provide a more personal and interactive experience and to improve our marketing efforts.

*Note: Following instructions provided by your browser may remove persistent cookies. If you choose to disable cookies, some areas or features of our websites may not work correctly. We do not store personal information in the cookie.

4.- Information Usage.

Your information is used in many ways – depending on the type of information. The information is gathered to provide service, delivery and other forms of experience enhancement – such as sending you messages regarding new products, specials and competitions.

→ Online purchase:: We will use your personal data to manage your online purchase, send you delivery status notifications and handle customer service related aspects. Your personal data will be used for identification, to validate your legal age for shopping online and to confirm your address with external partners such as shipping companies necessary to procure product delivery.

→ Direct Marketing: Based on opt-in selections made by you, we will use your data to send marketing information, product 'first look' invitations, recommendations and general reminders such as abandoned cart/shopping bag reminders.

→ Competitions: When you opt into rounds or as part of ongoing competition offers, we will process and use your data to identify you, contact you regarding the competitive activity and to deliver and follow up after competition completion.

→ Customer Service: Personal data will be used to manage your inquiries, handle complaints and/or product return matters. We may also contact using said your data in relation to any order issue.

→ Legal Matters: We will use when required, your data to comply with legal obligations, court rulings and/or decisions from appropriate authorities. This includes using your data to collect and verify accounting data to comply with bookkeeping rules.

→ Your Account: We will use your data to create an account to manage said data and enable information related to orders, shopping history, and the like be accessible by you. This also includes Contact and Payment data, as explained elsewhere.

5.- Personal Information Protection.

No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee your information security.

Suppose we are required by law to inform you of any unauthorized access to your personal information. In that case, we may notify you electronically, in writing, or by phone, if permitted to do so by law.

Our website permits you to create an account. When you do, you will be prompted to create a password. You are responsible for maintaining your password's confidentiality, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not you have authorized such access or use. You should immediately notify us of any unauthorized use of your password or account.

6.- Third Party Links.

Us websites may contain external links, apps and shop plug-ins all designed to enhance your experience. During usage, this may allow third parties to collect and share data about you. This Privacy Policy does not govern those sites, and if you have questions about how a site uses your information, you'll need to check the relevant site's privacy statement.

7.- What are your rights?.

The EU GDPR has specific rights which are available here: 'Rights for Citizens'.

For our policy, these are briefly explained.

→ Access: You have the right to request information about the personal data we hold at any time, upon receiving that your request, we will provide you with all current personal data via e-mail.

→ Rectification: You have the right to request rectification of your data if found incorrect, including the right to have incomplete personal data completed. If you have an account, you can edit your data under your account page. We expect that you keep this data current.

→ Erasure: You have the right to erase any personal data processed by Us at any time except for the following situations: where you may have an open order, unsettled debt are suspect of service misuse or if you have made any purchase that requires us to information via legal bookkeeping rules.

If you are unsure of your rights or need clarification regarding any aspect of the policy please contact our data controller via the following e-mail address: studio@carlossanjuan.com

8.- Cookies.

Us uses cookies (both session and persistent cookies) when you visit our site – we call it 'Usage Data'. The cookies' information helps us enhance your browsing experience, optimize the services provided, and ensure we can provide our most professional service model. The cookies are also used to gather anonymous statistical/analytical data which assist in personalizing your experience.

A cookie is a small piece of information stored by your browser - if you Accept them, this information is stored on your computer for use when you return to our website. By browsing our site or clicking Accept to our cookie notification, you agree to our use of cookies.

9.- Cookies Types.

→ Preference: When you are browsing or shopping on our site, these may remember your preferences such as currency, language or other settings chosen by you to enhance the convenience and overall site experience.

→ Advertising: These cookies are used to deliver ads relevant to you. They also limit the number of times you see an ad and measure our marketing campaigns' effectiveness.

→ Functionality: These are cookies necessary to operate the site – such as ones used to enable payment services, remember cart contents and the like.

→ Analytics: These cookies allow us to measure and analyze how customers use the site to improve their functionality and shopping experience.

10.- Sharing of Information.

In addition to the specific situations discussed elsewhere in this policy, we disclose information in the following cases:

→Affiliates: Us may share information with our company affiliates or subsidiaries such as region-based procurement centres. If another company acquires our company, business, or assets, we will also share information with that company.

→ Public: You may have the opportunity to post comments, or reviews, in a public forum. If you decide to submit information on these pages, that information may be publicly available.

→ Service Providers: We may share your information with service providers. Among other things, service providers may help us administer our website, conduct surveys, provide technical support, process payments, and assist in fulfilling orders.

→ Other Disclosures: Without your consent, we may have to disclose information in response to subpoenas/court orders or concerning other legal matters as required, including but not limited to any legal process related to bookkeeping.

→ Partner Promotion: We may offer contests, reward programs, or other promotions with third-party partners. If you decide to enter a contest, reward program, or promotion sponsored by a third party partner, the information you provide will be shared with them and with us. This privacy policy does not govern Their use of your information.

11.- Information & Countries outside Europe.

Us is an expanding company; as such, we have numerous fulfilment centres that we may use to process orders to meet our stringent delivery policies or product procurement requirements. Some or all of these countries may not therein be overseen by the European Commission's adequacy decision and therein not strictly comply. To facilitate our concern for your data, we shall apply EU data protection clauses where possible.

12.- Personal Information Storage.

Us will only retain your personal information for as long as you are a customer. If you no longer wish to be a customer and have the information removed from our systems, you can contact our data' controller' attudio@carlossanjuan.com and make the appropriate request.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some or all of your information as required. This also pertains to the event you have requested to close your account, or it is no longer needed to provide services to you as our customer.

Additionally, we will keep your data for direct marketing until you withdraw your consent.

13.- Non-provision of Personal Information.

For example, but without limitation, if you have a general inquiry about us, and/or our goods and services, we may be able to respond to your question on an 'anonymous' basis. However, suppose personal information we request for the provision of our goods and/or services is not provided, or you provide the word 'anonymously'. In that case, we may be unable to provide said goods and/or services to you.

Additionally, it may become necessary to verify your identity as part of the response to a request to access/edit personal information we hold about you. If we are unable to verify your identity or continue to engage with us in an 'anonymous', we may be unable to complete your request. 

14.- Privacy Policy Changes.

We may change this policy from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on-site or via other means such as e-mail appropriate under the policy rules so defined.

If you have to need to contact Us in regards to any aspect of our Privacy Policy, please use the following e-mail address: studio@carlossanjuan.com